We are building the operating system for modern hospitality
Empowering hotels to deliver flawless guest experiences at scale.
The Story
Zapinn was born out of a simple observation: while consumer technology has advanced rapidly, the tools used by hotel front desks have remained stagnant. Staff are overwhelmed by repetitive questions, and guests are frustrated by slow response times.
We assembled a team of hospitality veterans and AI engineers to solve this. By leveraging advanced natural language processing and deep integrations with property management systems, we created a platform that acts as a tireless, intelligent extension of your team.
Core Values
Human-Centered
Technology should enhance human connection, not replace the warmth of hospitality.
Velocity
Speed is a feature. We optimize for instant responses and rapid deployment.
Security First
Guest data is sacred. We employ enterprise-grade encryption and compliance standards.
Transparent
We build systems that deliver accurate, reliable information to guests every single time.
Leadership Team
Sarah Jenkins
CEO & Founder
Elena Rostova
CTO
Marco Viana
Director of Product
Global Headquarters
San Francisco, CA 94105
We operate globally with our main hub in tech.